Free 30-Day Returns & Money Back Guarantee
Free 30-Day Returns & Money Back Guarantee
We stand behind every jewelry we sell and want you to be truly delighted with your purchase. If you’re looking to return your order for whatever reason, we’re here to help! We offer free returns within 30 calendar days of receipt of shipment.
To make the return process convenient for buyers, HX Jewelry provide free USPS return shipping label, so that your return process is seamless and easy.
*Free return shipping only applies to U.S customers and is limited to three per customer.
US Return Procedures
- Contact our Customer Service Department by sending email at hello@hxjewelry.com.
- Advise the representative that you wish to return your order.
- We will email you a pre-paid, USPS label, along with instructions on how to safely and securely package your items.
- Take your order and the label to the nearest USPS location and simply mail it back to us. If you need packaging materials, USPS will assist you.
International Returns
- International returns are not subject to our free return policy.
- International customers pay a small return shipping fee of $50.
Please note that all requests for refunds must be in writing via email. Returned merchandise must be in their original purchase condition and accompanied by all original documentation to be deemed acceptable for refund.
Refund Process
Once we receive your returned order, our quality assurance department will verify the condition of the item. The refund for the original purchase price will be processed in approximately 5 business days using the same payment method you made the purchase with. The exception is bank wire payments which will be refunded via check. Please allow 1 monthly billing cycle for your refund to appear on your credit card statement.
Non-Refundable Items
The following orders are nonreturnable: fine jewelry items that have been personalized (such as nameplates); engraved jewelry items other than rings (Engraved rings are eligible for return and exchange, they are subject to a $40 fee for removing the engraving.); rings that have been modified or resized; items that have previously been exchanged; layaway orders after 30 days from purchase; and custom designed jewelry.
Non-Resizable Items
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands, spinner rings cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or check our online ring size guide.