HX Jewelry | FAQs

- Handpicked natural diamonds and gemstones

- Direct from the factory

- 100% conflict free

- Just for you, custom made jewelry

- Lovingly handcrafted by experts

- Available 24 hours a day

Our goal is to introduce new and innovative ways for customers to purchase high quality diamonds and fine jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.

We revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value.

HX Jewelry primarily sells diamonds and fine jewelry online directly from our factory by cutting all middle distribution cost. In this case, HX Jewelry can always provide the best jewelry with fair prices.

Yes. You may stay informed on special offers and promotions by subscribing to the HX Jewelry e-mail list. Sign up the newsletter and we also offer a coupon to you.

If you would like assistance with placing your order, please

- call us at 1-669-249-9793 or 1-669-288-4769, 24 hours a day, 7 days a week

- send an e-mail to hongxistudio@gmail.com

- WhatsApp us via the chat icon on the website.

For questions about your order, call Customer Service at 1-669-249-9793 or 1-669-288-4769, 24 hours a day, 7 days a week, or send an e-mail to hongxistudio@gmail.com.

You can check your order status online. You will need your order number and email address.

We ship jewelry internationally to most of the countries. We deliver to your address via express shipping.

HXJewelry.com provides express, free shipping on all order destinations, regardless of order amount.

Yes. You can fill in the shipping address during the checkout process.

Most jewelry pieces are made to order based on your size, color preference and other personalization requests. The production takes around 1-2 weeks depending on the design and schedule. All shipping is FedEx or DHL express.

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange. Free returns only apply to U.S. customers and are limited to three per customer. International customers pay a small return shipping fee of $50.

To return an item, simply follow the Return Procedures listed below:

- Contact our Customer Service via email: hello@hxjewelry.com.

- All refunds will be processed within two weeks and done in the form of the original purchase method after return item is received.

- Customization orders cannot be returned.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Apple Pay, Google Pay, Facebook Pay, as well as PayPal.

Yes. Bank wire customers receive a 1.5% discount off their entire order.

Yes. If you'd like pay with two different cards, please place your order over the email with customer service at 1-669-249-9793 or 1-669-288-4769. We are available 24 hours a day, 7 days a week.

Yes. HX Jewelry offers flexible payment plan to help you purchase the jewelry of your dreams. We start production when the downpayment is received and ship it after the last payment.

Call Customer Service at 1-669-249-9793 or 1-669-288-4769, 24 hours a day, 7 days a week, or send an e-mail to hongxistudio@gmail.com

Yes, we'd be happy to personalize your jewelry piece with an inscription for FREE.

Please note: There will be a $25 re-polishing fee if an engraved item is returned.

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